Privacy Policy

Last updated: 24th April 2026

Introduction

Claire Portman PMU (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your information when you:

  • Visit our website

  • Submit an enquiry or lead form

  • Book a consultation or treatment

  • Communicate with us via phone, SMS, email or social media

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Any information you include in enquiry forms or messages

  • Photos (if voluntarily provided for consultation purposes)

Information collected automatically:

  • Website usage data (via cookies/analytics)

  • IP address

  • Device/browser type

How We Collect Your Data

We collect your data when you:

  • Fill out a form on our website

  • Submit a lead form via platforms such as Facebook or Instagram (Meta)

  • Contact us via phone, SMS, email or social media

  • Book an appointment

How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide consultations

  • Book and manage appointments

  • Send appointment confirmations and reminders

  • Provide information about treatments and services

  • Follow up on enquiries or incomplete bookings

  • Improve our services and customer experience

We will only use your data where we have a lawful basis, including:

  • Your consent

  • Legitimate interest (e.g. responding to enquiries)

  • Contractual necessity (e.g. managing bookings)

Marketing & Communications

If you submit an enquiry or lead form, we may contact you via:

  • SMS

  • Email

  • Phone

This may include:

  • Responding to your enquiry

  • Providing further information about treatments

  • Following up on your interest

You can opt out at any time by:

  • Replying “STOP” to SMS messages

  • Unsubscribing from emails

  • Contacting us directly

We do not send unsolicited marketing communications.

Use of Meta (Facebook & Instagram) Lead Forms

We may collect your information through lead forms on platforms such as Facebook and Instagram (Meta).

When you submit your details:

  • Your data is securely transferred to us

  • It is used solely to respond to your enquiry and provide relevant information

  • It is handled in accordance with this Privacy Policy

Meta may also process your data in accordance with their own privacy policies.

CRM & Automated Systems

We use secure Customer Relationship Management (CRM) systems to manage enquiries, bookings and communications.

This may include:

  • Storing your contact details securely

  • Sending automated messages such as:

    • Appointment confirmations

    • Reminders

    • Follow-ups

Automated messages are used to improve service efficiency and ensure timely communication.

We take reasonable steps to ensure all third-party systems we use comply with data protection standards.

Data Sharing

We do not sell or rent your personal data.

We may share your data with trusted third parties where necessary, including:

  • CRM and booking system providers

  • Email and SMS communication platforms

  • Website hosting and analytics providers

All third parties are required to process your data securely and in compliance with data protection laws.

Data Retention

We only retain your personal data for as long as necessary to:

  • Provide services

  • Fulfil legal obligations

  • Resolve disputes

If you would like your data removed, you can request this at any time.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss or misuse

However, no online system is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to:

  • Improve user experience

  • Analyse website performance

You can control or disable cookies through your browser settings.

Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Claire Portman PMU
Rosendaal, Main Rd
Edenbridge
TN8 6JH
United Kingdom

Email: [email protected]
Phone: 07818 216410

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

We are committed to handling your data with care, transparency and respect at all times.