Terms and Conditions

About these terms

These terms apply to every consultation and treatment with Claire Portman PMU, Rosendaal, Main Rd, Edenbridge TN8 6JH, and to your use of this website. By booking an appointment, you agree to them.

If anything here is unclear, please ask before you book. Email [email protected] or call 07818 216410.

Consultations and patch tests

Every new client has a consultation before their first treatment. It is a chance to talk through the look you want, ask questions and make sure the treatment is right for you.

A patch test is carried out at least 48 hours before your first treatment, to check how your skin reacts to the numbing products and pigments. Treatment cannot go ahead without one.

Who can have treatment

You must be 18 or over to have permanent makeup.

For your safety, treatment may need to be postponed or may not be suitable if you:

are pregnant or breastfeeding
are having chemotherapy or radiotherapy, or have finished in the last six months (we are happy to talk this through with you)
take blood-thinning medication
have taken Roaccutane (isotretinoin) in the last six months
have diabetes that is not well controlled, a heart condition, epilepsy or a blood disorder
have a skin condition such as eczema, psoriasis or an infection in or near the brow area
are prone to keloid scarring
have had Botox or fillers near the brows in the last two weeks, or a chemical peel or laser treatment in the last four weeks

Please complete your consultation form fully and honestly, and tell Claire about any change to your health or medication before your appointment. Claire may decline or postpone a treatment if she feels it is not safe or will not give you a good result.

Booking and deposits

A deposit is taken to secure your appointment. The amount is confirmed when you book, and it is taken off the price of your treatment on the day.

Your appointment is confirmed once the deposit has been paid. Prices are confirmed at the time of booking.

Cancellations, changes and late arrival

Please give at least 48 hours' notice if you need to cancel or move your appointment. Your deposit can then be moved to a new date once.
If you cancel with less than 48 hours' notice, or do not attend, your deposit is not refunded.
If you arrive more than 15 minutes late, there may not be time to complete your treatment properly, and it may need to be rebooked. Your deposit may be lost in this case.
If Claire needs to cancel for any reason, you will be offered a new date as soon as possible or a full refund of your deposit.

Payment

The balance of your treatment is paid on the day of your appointment. Prices for top-up appointments and colour boosts are confirmed at the time of booking.

Your treatment and results

Claire will always aim for a soft, natural result that suits you, and nothing is started until you are happy with the shape and colour. Please keep in mind that:

everyone's skin heals differently, and results depend on skin type, age, lifestyle, sun exposure and aftercare
brows look darker and stronger straight after treatment and soften as they heal, usually over 7-14 days
some areas may heal lighter or patchier than others, which is why a top-up appointment around 6-8 weeks later is part of the process
permanent makeup fades gradually over time, and a colour boost is usually needed every 12-24 months to keep brows looking fresh
oily skin, skincare containing acids or retinol, and some medication can make pigment fade faster

Aftercare

You will be given full aftercare instructions after your treatment. Following them closely is the most important thing you can do for a good result. Claire cannot be responsible for healing or results affected by aftercare instructions not being followed.

If you have a concern

If you are worried about how your brows are healing or are unhappy with your result, please contact Claire as soon as possible on 07818 216410 or [email protected]. Most concerns can be put right at your top-up appointment.

As a treatment is a personal service, money cannot be refunded once it has been carried out. Claire will always look at any concern fairly and, where appropriate, offer a corrective appointment. This does not affect your statutory rights, including your right to have the service carried out with reasonable care and skill.

Photographs

Before and after photos are taken for your treatment record. They are only used on this website or social media with your separate written consent, which you can withdraw at any time. See our privacy policy for more detail.

Health and hygiene

All needles and cartridges are single-use and sterile, and are opened in front of you. Surfaces and equipment are cleaned and disinfected between every client. Please reschedule if you are unwell on the day of your appointment.

Using this website

The words, photographs and logo on this website belong to Claire Portman PMU. Please do not copy or reuse them without permission. All before and after photos show Claire's own work and are shared with her clients' consent.

We work hard to keep the information on this website accurate and up to date, but it is general information and does not replace a consultation. Links to other websites are provided for convenience, and we are not responsible for their content.

Law

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

Contact

Claire Portman PMU
Rosendaal, Main Rd
Edenbridge TN8 6JH

Email [email protected]
Phone 07818 216410